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Fequently Asked Questions

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What is ErgoMotion™?
ErgoMotion™ is a patented technology, infusing motion into everyday experiences. Traditional ergonomic designs require users to conform to a product’s wave-like form or tilted position, but ErgoMotion™ is designed to move and conform to the user’s natural motion. This allows the product to move with you while you work, making your daily tasks less painful and more comfortable while reducing the risk of repetitive stress injuries. Click here to learn more.

Do I need to install special software to use my ErgoMotion™ device?
No, Smartfish products are plug-and-play. The Whirl™ and Whirl™ Mini are compatible with the latest Windows® and Apple® systems. However, if you have any trouble syncing your mouse with your Windows operating system, you can download the latest firmware from our downloads section. The Engage™ Keyboard is compatible with the latest Windows™ operating system only.

Can I use the ErgoMotion™ Mouse with my left hand?
Yes! The ErgoMotion™ Mouse is an ambidextrous design, so it is equally comfortable and beneficial for both left and right-handed users.

What is HSS?
The Hospital for Special Surgery (HSS), located in New York City, is one of the leading orthopedics hospitals in the country. HSS has been a key collaborative partner with Smartfish in the development of ErgoMotion™ technology.

My mouse suddenly stopped working. I have changed the batteries and reset the mouse. What do I do?
If you are an Apple user and your mouse suddenly stops working the cause may be interference between wireless and bluetooth. It has been a common problem among Macs, and we recommend turning off bluetooth on your computer. To learn more about this issue, go to Apple to read more.

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